CHP maintains a team of exceptional individuals who contribute a powerful combination of industry acumen and clinical assessment skills, an open heart and soul dedicated to great member outcomes, an ability to continually “see” the member and engage with them always in an approachable, compassionate manner. We continually seek candidates who bring forth knowledge with an abundance of kindness and empathy.

Successful team members demonstrate a softer “bedside manner” as they allay the fear, guilt, and uncertainty that many individuals experience in the face of major medical issues and challenges. Every individual on our team considers the member as a human being and not a case number or chart.  They value and accept every member for who they are – from their economic values to their belief and value systems, to their medical desires and choices.  To us, true healthcare is about listening to what lives inside our patient’s hearts, and helping them step forward on their path to wellbeing with confidence.

Position Summary

Field Care Coordinator

Interpreter | Listener | Liaison

Join the frontline of our service team and use your healthcare skills in a way that has profound impact to the member – the individual searching for an attainable path to their life goals in conjunction with their health and wellness aspirations. Our healthcare team is the face of CHP. You emulate and reflect our goal to reshape the healthcare experience in all of your actions and interactions with members. You are an advocate, a problem solver, and a compassionate voice of support and encouragement. You become a conduit to the member’s success – continually aligning and balancing their personal goals and plans with their economic means, wellness goals, and personal and medical choices. You engage in the home environment as well as communicate remotely. The healthcare team works closely together to ensure that all aspects of our members’ needs are met—social, behavioral/mental and physical needs.

Essential Functions

  • Engage directly and foster trusting relationships with members one-on-one and one-by-one. Instill confidence as you help the member integrate medical advice from the medical team and their personal medical choices into their daily lives aligned with their personal goals. Communicate in a way that is understandable and accessible to the layperson. Comfort and encourage as you minimize the fear factor that is often prevalent their lives.
  • Maintain a level of curiosity and use active listening skills to help uncover potential unanswered questions and/or emerging issues. Be creative in helping the member discover ways to reach closer to their goals.
  • Demonstrate empathy and compassion in all actions and reactions with the member. Be available and responsive. Follow-up on any questions or issues in a timely, thorough manner – even when the needs extend beyond “normal” business hours.
  • Be the eyes and ears for the team, reporting any signs of abnormality to the appropriate team members to be addressed and managed. Suggesting solutions to the appropriate team members based on your assessment in the field. Carrying out the guidance provided by the appropriate team members to resolve/address issues.
  • Coordinate the care for your team of members, ensuring that the appropriate team members are scheduled to see each member at the appropriate intervals to best meet the member’s needs. Work in tandem with the office team to ensure that tasks are completed in a timely manner and in accordance with the member’s needs.
  • Keep comprehensive notes and records and be timely in reporting. Develop and maintain cohesive communication patterns with medical management (nurse practitioners, counselors, etc.) and other team members with respect to progress, recommendations, and/or potential issues that surface as the member’s plans unfold.
  • Exhibit a willingness to grow and expand into other areas and pitch in as an active, supportive member of the CHP team whenever asked.
  • Recognize and honor your role in the team care process. You are the front line point of contact, and as such, aspire to represent CHP’s values, mission, and service promises in every action.

Minimum Requirements

Education

All of our care coordinators have completed a formal, recognized medical training program and have demonstrated great assessment and communication skills.

Experience

Our more successful care coordinators have at least 2 years of clinical practice. Demonstrate ability to engage members and take on responsibility and accountability for follow up care as needed.

Knowledge / Skills / Abilities

The care coordinator comes to the overall team as an open, flexible, and non-judgmental participant, and always keeps the member’s goals and needs at the forefront of any collaboration. The position requires an understanding of EMR solutions as well as adherence to HIPAA regulations and compliances. Execution of daily tasks and reporting requires skill with Microsoft Word, Excel, and Outlook.

Maintain a “constant upkeep” mentality and philosophy and actively continue to learn. CHP’s support team is passionate about continuing education and chooses to challenge themselves to learn and grow – not only for their own benefit, but also for that of the members they serve.

Certifications

Completion of Medical Education Program

Location

Tucson, Arizona (Pima County)

About Catalytic Health Partners

At Catalytic Health Partners (CHP), we are passionate about reshaping healthcare. CHP is a population health management organization with an unwavering focus on accountability and great member outcomes. We believe all members should determine their healthcare goals. Our role is to help them achieve those goals. Educating each member about their health, health issues, and treatment options – at their level of understanding – is core to our work. Our member care model brings three powerful elements together: people, technology, and data. We combine caring, personalized, in-home member engagement with convenient digital connectivity and advanced, highly current analytics. CHP turns data into information, information into insight, and insight into timely, exceptional and compassionate member care.